Julie Dowling
Avoca,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CNA
Wesley Village
09.2019 - Current
- Assisting residents with ADL’s and assisting the nurses.
Customer Care Representative
Highmark
08.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and insurance policy questions.
Member Services
Cvs Caremark
10.2020 - 05.2021
- Reviewing patient’s accounts to be sure they properly receive their medications by mail.
- Multi task incoming calls and members questions.
- Experienced in high call volume.
CNA
Regional Hospital of Scranton
02.2018 - 09.2019
- Every day I assisted with vital signs, blood sugars, repositioning, bathing, walking with patients, transferring patients, assisting nurses with wound care, treatments, changing batteries in telemetry monitors, encouraging patients, prepping for surgery or caring for patients post op, and many other tasks that may have been required.
CNA - Certified Nursing Assistant
River run rehab
02.2016 - 08.2019
- Assisted residents with ADL's on both the rehab floor and the skilled nursing floor.
Nursing Assistant
HHA
12.2014 - 07.2016
- Assisted with ADLs
- Sensitive to the needs of geriatric patients
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
- Cleaned and organized patients' living quarters
- Provided transportation, assistance and companionship to clients.
Certified Nursing Assistant
Manor Care
01.2012 - 08.2014
- Assisted with adequate nutrition and fluid intake
- Collected urine and fecal samples
- Read and recorded temperature, pulse and respiration
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Assisted with ADLs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
CNA - Certified Nursing Assistant
Highland manor nursing home
03.2011 - 01.2012
- Assisted residents with ADL's.
CNA - Certified Nursing Assistant
Little Flower Manor, St. Therese Residence & St. Luke's Villa
08.2009 - 02.2010
- Assisted with activities of daily living in a skilled care facility.
Education
GED -
Pittston Area Senior High School
Pittston, PAGeneral Education/Nursing
Lackawanna College
Scranton, PASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Product Knowledge
Certification
- Certified Nursing Assistant (CNA), 12/2015, 12/2019
- CPR/BLS Certified, 07/2019
Personal Information
Work Permit: Authorized to work in the US for any employer. Clean criminal background. References.
Timeline
Customer Care Representative
Highmark
08.2021 - 03.2022
Member Services
Cvs Caremark
10.2020 - 05.2021
CNA
Wesley Village
09.2019 - Current
CNA
Regional Hospital of Scranton
02.2018 - 09.2019
CNA - Certified Nursing Assistant
River run rehab
02.2016 - 08.2019
Nursing Assistant
HHA
12.2014 - 07.2016
Certified Nursing Assistant
Manor Care
01.2012 - 08.2014
CNA - Certified Nursing Assistant
Highland manor nursing home
03.2011 - 01.2012
CNA - Certified Nursing Assistant
Little Flower Manor, St. Therese Residence & St. Luke's Villa
08.2009 - 02.2010
GED -
Pittston Area Senior High School
General Education/Nursing
Lackawanna College
- Certified Nursing Assistant (CNA), 12/2015, 12/2019
- CPR/BLS Certified, 07/2019
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