Julie Fisher
New Castle,DE
Summary
Dynamic Branch Manager with a proven track record at IAA, excelling in staff management and customer service. Successfully maintained a 5-star branch for over a year while driving profitability through strategic planning and employee development. Adept at financial analysis and fostering strong customer relationships, ensuring compliance and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager I
IAA
New Castle , DE
09.2023 - Current
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved escalated customer complaints in a timely manner.
- Assisted other branches when needed during peak periods or special projects.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Identified opportunities for process improvement initiatives within the branch.
- Monitored financial performance of the branch on a monthly basis.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability
- Maintained a 5 star branch for over a year.
Branch Operations Assistant
IAA
New York
08.2021 - 09.2025
- Managed customer inquiries promptly and professionally.
- Trained new employees.
- Maintained professional relationships with customers by providing excellent customer service.
- Conducted research to resolve customer inquiries or complaints promptly.
- Maintained front desk to provide positive first impression.
- Identified opportunities for process improvements within the branch operations.
- Ensured compliance with all regulatory requirements related to branch operations.
- Identified opportunities to reduce costs and increase efficiency within the branch operations.
- Identified opportunities for improvement within the branch operations process to enhance efficiency and effectiveness.
Education
High School Diploma -
Bellport High School
Brookhaven, NY06-2014
Some College (No Degree) - Business
Rutgers
Newark, NJSkills
- Staff management
- Employee training
- Performance evaluation
- Customer service
- Financial analysis
- Regulatory compliance
- Time management
- Proficient in MS office
- Performance reviews
- Coaching and mentoring
- People-oriented
- Attention to detail
- Customer relationships
- Friendly
- Strategic planning
- Excellent communication skills
- Dependable
- Employee development
Certification
- Loader Certified
- Excel Certified
- Microsoft Word Certified
Accomplishments
- Voted POP winner of 2023
References
References available upon request.
Timeline
Branch Manager I
IAA
09.2023 - Current
Branch Operations Assistant
IAA
08.2021 - 09.2025
High School Diploma -
Bellport High School
Some College (No Degree) - Business
Rutgers
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