Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julie Nguyen

Sterling,VA

Summary

A motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

City Tap
02.2021 - Current


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Ashby Ponds Assisted Living
11.2018 - 02.2021


  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Park View High School
Sterling, VA
06.2020

Skills

  • Hospitality Service Expertise
  • Performance Improvement
  • Active Listening
  • Service Prioritization
  • Customer Service
  • Microsoft Office

Languages

Vietnamese
Native or Bilingual

Timeline

Server

City Tap
02.2021 - Current

Server

Ashby Ponds Assisted Living
11.2018 - 02.2021

High School Diploma -

Park View High School
Julie Nguyen