Julie Osha
Chandler,IN
Summary
Dynamic Property Manager with a proven track record at JWK Management Group, excelling in tenant relations and occupancy management. Expert in optimizing financial performance through strategic marketing and effective lease renewals. Committed to enhancing tenant satisfaction and community engagement while ensuring compliance with fair housing mandates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
JWK Management Group - Horizon Homes
Evansville, IN
08.2017 - 02.2026
- Developed and maintained budgets for property operations, optimizing financial performance.
- Trained and supervised staff on best practices in customer service and property management procedures.
- Analyzed market trends to inform pricing strategies and enhance competitive positioning.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
The Martin Group - Horizon Homes
Evansville, IN
05.2017 - 08.2017
- Managed tenant relations, ensuring timely communication and resolution of issues.
- Coordinated property maintenance schedules to enhance resident satisfaction and property upkeep.
- Oversaw lease agreements, ensuring compliance with local regulations and company policies.
- Implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Conducted regular property inspections to identify maintenance needs and improve safety standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Optimized property management software usage, enhancing operational efficiency.
Assistant Property Manager
The Martin Group - Horizon Homes
Evansville, IN
10.2013 - 05.2017
- Assisted in managing tenant communications and resolving inquiries efficiently.
- Coordinated maintenance requests, ensuring timely responses and service completions.
- Supported lease administration processes including renewals and documentation accuracy.
- Monitored property compliance with regulations and maintained records for audits.
- Developed marketing materials to attract prospective tenants through various channels.
- Facilitated move-in and move-out processes for residents, enhancing customer satisfaction.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collaborated with vendors to schedule repairs and maintenance activities effectively.
- Analyzed property performance data to identify areas for operational improvement.
Education
High School Diploma - General Studies
Castle High School
Newburgh, IN1992
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Lease renewals
Rent collection
Tenant relations
Staff management
Leasing and sales
Property tours and inspections
Eviction procedures
Occupancy management
Fair housing mandates
Certification
Hype Hope Dance Fitness Instructor
Certified Occupation Specialist (C.O.S.)
Timeline
Property Manager
JWK Management Group - Horizon Homes
08.2017 - 02.2026
Property Manager
The Martin Group - Horizon Homes
05.2017 - 08.2017
Assistant Property Manager
The Martin Group - Horizon Homes
10.2013 - 05.2017
High School Diploma - General Studies
Castle High School