JULIETTE GERONIMO
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A trilingual, fluent in English, Italian and Tagalog.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
MGM Grand
07.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Babysitter
05.2015 - Current
- Communicated positively with parents
- Played games, worked on puzzles and read books with children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Prepared healthy, age appropriate snacks and meals
- Helped complete homework, school projects and chores
- Maintaining a positive attitude while being patient and understanding with the children
Host
China Poblano at Cosmopolitan
04.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Front Desk Agent
Luxor Las Vegas
06.2023 - 02.2024
- Greeted customers in a professional and friendly manner
- Assisted with check-in and check-out procedures for guests
- Processed payments accurately and efficiently
- Provided information about hotel amenities, services, and local attractions
- Verified accuracy of room rates and other charges during check-in process
- Resolved customer complaints promptly and courteously
- Managed cash drawer responsibly throughout shift
Birthday Party Coordinator
Cowabunga Bay Water Park
10.2022 - 11.2022
- Issued receipts, refunds, credits or change due to customers
- Stocked shelves with merchandise when needed
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor
- Kept facilities clean and prepared party areas promptly for upcoming events
- Anticipated needs and responded promptly to guest requests to maximize satisfaction
- Helped clients plan themed events for young children, children and milestone adult birthday parties
Admissions Team Member
Cowabunga Canyon
04.2022 - 10.2022
- Welcome guests and scan their tickets
- Build pass tickets and assist guests
- Good communication with guests and patience
Skills
- Hospitality Service Expertise
- Money Handling
- Trilingual
- Attention To Detail
- Multitasking And Organization
- Customer Assistance And Interaction
Timeline
Front Desk Agent
MGM Grand
07.2024 - Current
Host
China Poblano at Cosmopolitan
04.2024 - 07.2024
Front Desk Agent
Luxor Las Vegas
06.2023 - 02.2024
Birthday Party Coordinator
Cowabunga Bay Water Park
10.2022 - 11.2022
Admissions Team Member
Cowabunga Canyon
04.2022 - 10.2022
Babysitter
05.2015 - Current
Similar Profiles
Daryl YapDaryl Yap
Valet Attendant at MGM GrandValet Attendant at MGM Grand
Joana ZiuJoana Ziu
Spa Host at MGM GrandSpa Host at MGM Grand
Stephanie MoronesStephanie Morones
TAP Sports Bar - Assistant Manager at MGM GrandTAP Sports Bar - Assistant Manager at MGM Grand