Julisa Morales De Rosas
Pittsburg,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dairy Queen Ltd Brazier
07.2022 - Current
- Honored with repeated awards for cash handling accuracy, with zero overages/shortages, month-over-month
- Frequently inspected production area to verify proper equipment operation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
Associate of Science - Allied Health/Natural Sciences
Diablo Valley College
Pleasant Hill, CA12.2024
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2022
Skills
- Customer Service Management
- Strong verbal and written communication
- Employee Training
- Drawer Assignments
- Team motivation
- Assigning Work
- Inventory Counts
- Employee Scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Lead
Dairy Queen Ltd Brazier
07.2022 - Current
Associate of Science - Allied Health/Natural Sciences
Diablo Valley College
High School Diploma -
Pittsburg Senior High School
Similar Profiles
Dante De SanctisDante De Sanctis
Crew Member at Dairy Queen Westmount Ltd Brazier-2020-PresentCrew Member at Dairy Queen Westmount Ltd Brazier-2020-Present
Carl SalgadoCarl Salgado
Shift Leader at Dairy Queen BrazierShift Leader at Dairy Queen Brazier
Megan KoppMegan Kopp
Crew Member Trainer at Dairy Queen Grill & ChillCrew Member Trainer at Dairy Queen Grill & Chill