JULISSA ARIAS
San Antonio
Summary
Dynamic and results-oriented professional with a proven track record at Chick-fil-A, excelling in customer service and team leadership. Mastered cash handling and fostered positive customer relations, significantly enhancing team performance and customer satisfaction. Demonstrates exceptional relationship-building skills and a flexible schedule, ready to contribute to dynamic team success. Versatile Clerk with a reputation for balancing productivity and superior customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping, and computations. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. They were prepared to use knowledge and experience to take on all business requirements. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. They gifted managers and leader with strong communication, interpersonal, and planning abilities.
Overview
5
5
years of professional experience
Work History
Crew Member
Nordstrom
San Antonio
08.2025 - 09.2025
- Assisted in maintaining store organization and cleanliness throughout shifts.
- Collaborated with team members to restock merchandise on sales floor.
- Processed transactions efficiently at the point of sale system.
- Packed fast food products in approved containers, cups, and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Cashier Team Lead
Chick-Fil-A
Edinburg
04.2022 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Learned duties for various positions and provided backup at key times.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Cast Member
Rudy's "Country Store" and Bar-B-Q
Pharr
08.2020 - 05.2021
- Provided excellent customer service in a fast-paced barbecue restaurant environment.
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
- Managed personal schedules, appointments, and travel arrangements for shoots and appearances.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Associate of Arts - Criminal Justice
South Texas College
McAllen, TX05.2024
High School Diploma -
PSJA North Early College High School
Pharr, Tx05.2024
Skills
- Customer Service
- Attention to detail
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Active Listening
- Customer Relations
- Relationship Building
- Work Task Prioritization
- Flexible schedule
- Task prioritization
Accomplishments
- Ranked in Top 20% of class
- Bold Scholars Recipient
- Completed AP course in Physics, English, Chemistry
Hobbies and Interests
- Painting
- Writing
- Drawing
- Running
Extracurricular Activities
National Honor's Society, Member Book Club, Member Eco-Friendly Club, Member Volunteered at Animal Shelters, Children's Hospital, School Fairs, Volunteer
Capstone Project
The Behalf of Justice, Future Lawyer of State and how I will continue to fight for equal protection and justice for everyone regardless of backgrounds.
Affiliations
Children's Hospital (2021-2022)
Timeline
Crew Member
Nordstrom
08.2025 - 09.2025
Cashier Team Lead
Chick-Fil-A
04.2022 - 07.2024
Cast Member
Rudy's "Country Store" and Bar-B-Q
08.2020 - 05.2021
Associate of Arts - Criminal Justice
South Texas College
High School Diploma -
PSJA North Early College High School