Juliza Coste
Providence
Summary
Financial services professional with 3+ years of experience in banking, dispute resolution, customer relations, and compliance-driven environments. Proven success handling sensitive financial information, investigating account and fraud-related concerns, and delivering exceptional customer experiences. Recognized for strong communication, problem-solving abilities, and attention to detail. Seeking to leverage banking expertise and develop investment knowledge
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Sunshine Pediatrics
Providence
12.2023 - 10.2024
- Served as the first point of contact for patients in a fast-paced medical office.
- Managed scheduling, appointment confirmations, and high-volume phone calls.
- Verified insurance and patient information while maintaining HIPAA compliance.
- Coordinated with clinical staff to support efficient daily operations.
Customer Service Representative / Disputes Representative
Santander Consumer USA
East Providence
09.2021 - 10.2023
- Assisted customers with account inquiries, debit/credit card disputes, and fraud concerns.
- Investigated and resolved transaction disputes in accordance with banking regulations.
- Maintained quality, productivity, and compliance standards while handling sensitive financial information.
- Educated customers on account activity, dispute timelines, and resolution outcomes.
Sales Associate
Footaction
08.2019 - 06.2021
- Delivered exceptional customer service while consistently supporting sales goals.
- Processed transactions, returns, and cash handling accurately.
- Assisted customers with product recommendations and issue resolution.
Education
High School Diploma -
Mount Pleasant High School
Providence, RISkills
- Customer Service
- Banking Operations
- Dispute Resolution
- Fraud Investigations
- Relationship Building
- Compliance & Confidentiality
- Cash Handling
- Microsoft Office
- Problem Solving
- Data Accuracy
- Multitasking
- Team Collaboration
Timeline
Medical Receptionist
Sunshine Pediatrics
12.2023 - 10.2024
Customer Service Representative / Disputes Representative
Santander Consumer USA
09.2021 - 10.2023
Sales Associate
Footaction
08.2019 - 06.2021
High School Diploma -
Mount Pleasant High School