Junior Rosales
Lake Stevens,WA
Summary
Dynamic Store Leader at Quick Quack Carwash with a proven track record in enhancing customer satisfaction and team performance. Expert in store operations and conflict resolution, I implemented process improvements that significantly reduced wait times. Committed to fostering a positive work culture, I successfully boosted employee retention and built strong customer relationships.
Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
Retail professional prepared for leadership roles, bringing valuable experience in managing store operations and motivating teams. Recognized for commitment to high standards and delivering results. Known for fostering collaboration and adaptability, ensuring consistent performance and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Leader
Quick Quack Carwash/ Glint Carwash
01.2022 - 09.2025
- Led daily operations, ensuring high service standards and customer satisfaction.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Developed and executed staff scheduling to align with peak service hours.
- Analyzed customer feedback to identify areas for service enhancement and employee training.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
Drywall Installer
Redhawk Construction
04.2020 - 11.2022
- Installed drywall sheets efficiently to create smooth, even surfaces for finishing.
- Measured and cut drywall materials to fit various wall configurations accurately.
- Implemented best practices for minimizing waste and optimizing material usage during installations.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Achieved accurate installations using proper measurements and allocations of drywall material.
- Finished and trimmed drywall with professional-level quality.
- Removed and replaced damaged drywall to complete repair and restoration projects.
Heaven Sent Chicken
Heaven Sent Chicken
10.2021 - 01.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Cascade High School
Everett, WASkills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Multitasking and organization
- Friendly and positive
- Team leadership
- Store merchandising
- Flexible schedule
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
Certification
First Aid Training 2025 and Foundations of manufacturing course.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Leader
Quick Quack Carwash/ Glint Carwash
01.2022 - 09.2025
Heaven Sent Chicken
Heaven Sent Chicken
10.2021 - 01.2022
Drywall Installer
Redhawk Construction
04.2020 - 11.2022
High School Diploma -
Cascade High School