Justin Parrott
Sherman,Texas
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Big D Lumber
2022.06 - 2023.06
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Dispatch Manager
Builders FirstSource
2015.01 - 2022.06
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Evaluated current operational processes to help develop, implement and improve practices.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Assisted in resolving customer complaints and grievances.
Shipping and Receiving Associate
Fisher
2011.01 - 2015.01
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
High School Diploma -
Crossroads High School
Burleson, TX05.2007
Skills
- Cost Containment
- Contract Review and Recommendations
- Data Archiving
- Project Development
- Policy and Procedure Implementation
- Staff Training
- Multi-Unit Operations Management
- Systems Implementations
- High-Pressure Environments
- Staff Management
- Microsoft Office Expertise
- Customer Relationship Management
Accomplishments
- Earned the Top Ops Stellar Software Award in 2017 for best performance in region 6.
Timeline
Operations Manager
Big D Lumber
2022.06 - 2023.06
Dispatch Manager
Builders FirstSource
2015.01 - 2022.06
Shipping and Receiving Associate
Fisher
2011.01 - 2015.01
High School Diploma -
Crossroads High School
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