Justina Montoya
Commerce City,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Commerce City, CO
02.2016 - Current
- Positioned patients properly during examination or treatment for comfort and safety.
- Handled general office duties to support administrative staff during peak hours.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Horizon Pediatrics Asthma, Allergy and Immunology
Green Valley, Colorado
02.2014 - 02.2016
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Handled general office duties to support administrative staff during peak hours.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Real Estate
Colorado Real Estate School
01-2025
High School Diploma -
Jefferson High School
Denver, CO11-2011
Medical Assistant -
Anthem College
Aurora, COSkills
- Organizational skills
- Microsoft Word
- Customer service
- Customer relations
- Troubleshooting
- Flexible and adaptable
- Good Telephone Etiquette
- Collaboration
- Data entry
- Relationship building
- Attention to detail
- Analytical and critical thinking
- Calm under pressure
- Fast typing speed
References
References available upon request.
Timeline
Medical Assistant
Kaiser Permanente
02.2016 - Current
Medical Assistant
Horizon Pediatrics Asthma, Allergy and Immunology
02.2014 - 02.2016
Real Estate
Colorado Real Estate School
High School Diploma -
Jefferson High School
Medical Assistant -
Anthem College