JUSTINA EDWIN ROZARIO
Oklahoma City
Summary
Certified Clinical Medical Assistant (CCMA) graduate seeking a Medical Assistant position to leverage comprehensive training in patient care, vital signs monitoring, electronic health records management, and administrative support. Committed to delivering compassionate, high-quality care while enhancing the efficiency of healthcare providers. Eager to embrace new learning opportunities and contribute effectively to a collaborative healthcare team. Passionate about patient advocacy and dedicated to fostering positive outcomes in a dynamic medical environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FRONT DESK RECEPTIONIST
CLASSIQUE, Malaysia
Malaysia
01.2021 - 01.2023
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Act as a liaison between guests and any department necessary
- Anticipate guests' needs to accommodate them and provide an exceptional guest experience
- Maintain inventory of supplies and order new stock as needed
CUSTOMER SERVICE EXECUTIVE
Starteck, Nusajaya Johor, Malaysia
Nusajaya Johor, Malaysia
01.2018 - 01.2021
- Confirm and create reservations, explain hotel amenities, and give directions to the hotel
- Answer incoming calls and respond to customers' emails
- Management and resolution of customer complaints
- Provide customers with detailed accommodation information and service details
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
- Recorded account information to open new customer accounts
- Answered reservations and service questions, suggesting other offerings to attract potential customers
AIRPORT SCREENING OFFICER
SINGAPORE CHANGI AIRPORT, Certis Cisco
01.2008 - 01.2017
- Guiding and informing passengers about the security screening process at departure
- Provide quick, thorough, and courteous service and protect passengers, airport staff, airline crew members, and airline personnel in secure airport areas and on board their flights
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Certified Clinical Medical Assistant -
CCMA
01-2025
CPR/BLS - BLS Certification
CPR/ BLS
Oklahoma City, OK06-2026
General Bio Pharmaceutical Certification - Bio Pharmaceutical
Bio Pharmaceutical
Oklahoma City, OK06-2026
Diploma in Business - Business
Diploma in Business
Johor Bahru, Malaysia01-2020
High school -
SPM
01-2007
Skills
- Medical Terminology
- BLS
- Microsoft word
- Excel
- PowerPoint
- Certified in cabin crew coaching
Certification
- Certified Clinical Medical Assistant, CCMA 2025 - present
- BLS Certification -present
- General Biopharmaceutical Certification - present
Language
English
Malay (Malaysian)
Tamil
Malayalam
Interests
Cooking, Traveling
Timeline
FRONT DESK RECEPTIONIST
CLASSIQUE, Malaysia
01.2021 - 01.2023
CUSTOMER SERVICE EXECUTIVE
Starteck, Nusajaya Johor, Malaysia
01.2018 - 01.2021
AIRPORT SCREENING OFFICER
SINGAPORE CHANGI AIRPORT, Certis Cisco
01.2008 - 01.2017
Certified Clinical Medical Assistant -
CCMA
CPR/BLS - BLS Certification
CPR/ BLS
General Bio Pharmaceutical Certification - Bio Pharmaceutical
Bio Pharmaceutical
Diploma in Business - Business
Diploma in Business
High school -
SPM