Justine Carpenter
Matic Insurance Services
Columbus,OH
3
Certifications
4
years of professional experience
Customer Service Advocate supporting customers with clear communication, issue resolution, and consistent follow-up to make sure every customer has their needs taken care of and keep service interactions moving smoothly. Brings commercial sales experience from prospecting, client follow-up, and territory coverage, which supports organized case handling and responsive customer care. Focuses on maintaining service quality while building trust through timely updates and professional support.
Work History
Inside Sales Representative
8 Months- Process 75+ qualified leads per week through consistent outreach, follow-up, and appointment setting.
- Qualify inbound prospects and route them to the appropriate insurance solutions.
- Present coverage options clearly to help customers compare plans and next steps.
- Maintain accurate pipeline records and update opportunity status throughout the sales cycle.
- Support customers with product questions, policy details, and basic account updates.
Customer Service Advocate
8 Months- Assisted customers with purchases, returns, and general questions in a fast-paced retail environment.
- Supported checkout and service desk operations by handling transactions and directing customers to the right area.
- Maintained organized displays and stocked merchandise to keep sales areas clean and shoppable.
- Communicated product information clearly to help customers compare options and complete purchases.
Commercial Sales Specialist
1 Year 3 Months- Manage 30 weekly sales opportunities through pipeline review, prioritization, and next-step follow-up.
- Build strong customer relationships by responding to inquiries, clarifying service needs, and supporting retention efforts.
- Present service options to prospective clients, tailoring conversations to business needs and buying priorities.
- Track territory activity, qualify leads, and keep records current to support consistent commercial sales follow-through.
Education
High School Diploma
Skills
Sales management
Marketing
Merchandising
Territory management
Pipeline management
Customer service
Account management
Lead qualification
Negotiation
Sales presentation
Cold calling
Quota management
Customer retention
Presentation skills
Sales forecasting
Certification
Guard Card
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
References
•Candace Lee
•Candace.lee@morganproperties.com
Timeline
Inside Sales Representative
Matic Insurance Services
03.2026 - CurrentRead More
Customer Service Advocate
Target
08.2025 - 04.2026Read More
Commercial Sales Specialist
TruGreen
02.2023 - 05.2024Read More
Jackson high school
High School Diploma
Read More