Justine Santiago
Tamarac,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
911 Public Safety Telecommunicator
The City of Coral Springs
Coral Springs, FL
01.2018 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
- Identified needs of customers promptly and efficiently.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
911 Communications Supervisor
The City of Coral Springs
Coral Springs, FL
01.2021 - 05.2023
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Provided technical support when necessary for software applications used at the center.
- Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
- Assisted with developing strategies for handling high-stress situations encountered by call-takers and dispatchers.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2009
Bachelor of Arts - Business Analytics
Broward College
Fort Lauderdale, FLSkills
- Call prioritization
- Dependable and responsible
- Team leadership
- Critical thinking
- Problem-solving
- Memory retention
- Communications training officer (CTO)
- CPR and first aid
- Telephone etiquette
- Stress management
Timeline
911 Communications Supervisor
The City of Coral Springs
01.2021 - 05.2023
911 Public Safety Telecommunicator
The City of Coral Springs
01.2018 - Current
High School Diploma -
Coral Springs High School
Bachelor of Arts - Business Analytics
Broward College
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