Lakyia Porter
Philadelphia,PA
Summary
Accomplished 911 Public Safety Telecommunicator and Correctional Officer with Drexel University and City Of Philadelphia, respectively. Excelled in high-stress environments, enhancing emergency response times and public safety through effective call prioritization and teamwork. Demonstrated exceptional professionalism, ensuring rapid, coordinated responses to crises. Skilled in incident documentation and multitasking, consistently achieving improved outcomes in public safety and emergency management.
Overview
16
16
years of professional experience
Work History
911 Public Safety Telecommunicator
Drexel University
01.2022 - Current
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
Correctional Officer
City Of Philadelphia
10.2008 - 07.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Certificate - Medical Assistant
Thompson Institute
Philadelphia, PA06.2004
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.2001
Skills
- Call prioritization
- Professionalism and Integrity
- Public Safety Awareness
- Stress Tolerance
- Incident documentation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Timeline
911 Public Safety Telecommunicator
Drexel University
01.2022 - Current
Correctional Officer
City Of Philadelphia
10.2008 - 07.2020
Certificate - Medical Assistant
Thompson Institute
High School Diploma -
West Philadelphia High School