Justin K. Hill
Boston,MA
Summary
Self-motivated Store Manager with experience overseeing multiple store locations. Compassionate and understanding individual seeking to farther their professional career.
Overview
13
13
years of professional experience
Work History
Store Manager
The UPS Store
01.2019 - Current
- Lead and manage a team of up to 5 employees, ensuring efficient operations and adherence to customer service standards.
- Successfully achieve sales goals by implementing and researching new strategies.
- Maintain open lines of communication with employees, providing operational updates and fostering a collaborative work environment.
- Prioritize exceptional customer service, managing inventory, handling cash, and creating daily deposits.
- Serve as the Print Expert, assisting customers with diverse printing needs.
- Commissioned Notary Public for the Commonwealth of Massachusetts.
President, Registered Piano Technician
Tuneworks Piano Service
08.2016 - Current
- Expertly tune, repair, and regulate acoustic upright and grand pianos.
- Deliver excellent customer service, establishing trust and rapport with clients.
Piano Technician Intern
Sing For Hope
06.2019 - 06.2019
- Collaborated with a team of Registered Piano Technicians to maintain, repair, and tune a fleet of 50 street pianos for public use.
Operations Assistant
Illinois Secretary Of State
09.2017 - 01.2018
- Conducted vehicle title audits, utilizing specialized software for efficient and accurate data entry.
Contractual Worker
Illinois Secretary Of State
04.2017 - 09.2017
- Managed handicap placard applications, coordinating with medical offices for accurate patient information.
- Efficiently and accurately input data using specialized software.
Shift Leader
Walgreens
05.2016 - 12.2016
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Created employee task lists, handled cash, and managed daily deposits.
- Maintained store cleanliness and organized stock, interacting with outside vendors and overseeing inventory.
Technology Sales Associate | Staples
03.2014 - 05.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Diagnosed and maintained customer computers, excelling in sales of various technology products.
- Employed effective sales techniques, offering complimentary products like extended warranty plans.
- Assisted the Copy Center Supervisor with print jobs, consistently delivering excellent customer service.
Cashier
County Market
08.2012 - 05.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Sales Associate
Farm & Home Supply
08.2010 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Piano Technology Diploma - Trade – Piano Technology
North Bennet Street School
Boston, MA12.2020
Associate of Arts - Liberal Arts
Lincoln Land Community College
Springfield, IL12.2015
High School Diploma -
Westfair Christian Academy
Jacksonville, IL05.2013
Skills
- Operations Oversight
- Staff Management
- Cash Management
- MS Office Proficiency
- Customer Service
- Print Production
Timeline
Piano Technician Intern
Sing For Hope
06.2019 - 06.2019
Store Manager
The UPS Store
01.2019 - Current
Operations Assistant
Illinois Secretary Of State
09.2017 - 01.2018
Contractual Worker
Illinois Secretary Of State
04.2017 - 09.2017
President, Registered Piano Technician
Tuneworks Piano Service
08.2016 - Current
Shift Leader
Walgreens
05.2016 - 12.2016
Technology Sales Associate | Staples
03.2014 - 05.2016
Cashier
County Market
08.2012 - 05.2014
Sales Associate
Farm & Home Supply
08.2010 - 08.2012
Piano Technology Diploma - Trade – Piano Technology
North Bennet Street School
Associate of Arts - Liberal Arts
Lincoln Land Community College
High School Diploma -
Westfair Christian Academy
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