Jynia Addie
Katy
Summary
Goal-oriented individual with a talent for welcoming a high volume of customers and suggesting merchandise to meet their specific needs. Skilled in creating attractive displays to boost sales, managing cash register transactions, and maintaining accurate transaction records. Possesses strong problem-solving abilities, a desire for continuous learning, and excellent communication skills. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational goals with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Children's Place
11.2020 - 01.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, product, and service information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Customer Service Representative
Walmart
01.2023 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Responded to customer requests for products, services, and company information.
Customer Returns Processor
Amazon
06.2023 - 01.2024
- Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Conducted research into customer orders and returns using company databases.
Sales Associate
The Childrens Place
11.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Data Analytics
Western Gonvernors University
Salt Lake City, UT05-2029
Associate of Applied Business - Finance
Houston Community College
Houston, TX05-2025
High School Diploma -
Center Point High School
Birmingham, AL05.2021
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Client retention strategies
- Basic nursing care
- Restocking supplies
- Complaint resolution
- Account updating
- Scheduling
Certification
- NCPCT - Patient Care Technician
Timeline
Sales Associate
The Childrens Place
11.2024 - Current
Customer Returns Processor
Amazon
06.2023 - 01.2024
Customer Service Representative
Walmart
01.2023 - 05.2023
Sales Associate
Children's Place
11.2020 - 01.2021
Bachelor of Science - Data Analytics
Western Gonvernors University
Associate of Applied Business - Finance
Houston Community College
High School Diploma -
Center Point High School
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