Kacey Bell
North Charleston,SC
Summary
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
13
13
years of professional experience
Work History
Dental Front Office Receptionist
Liptak Dentistry
Charleston, SC
10.2023 - Current
- Minimized missed appointments through consistent reminder calls, text messages, and emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Processed dental insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Bartender and Server
Nigel's Good Food
Charleston, SC
02.2016 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Billing Specialist
Pain Specialists of Charleston
North Charleston, SC
09.2019 - 10.2023
- Insurance verification and precertification for procedures
- Create and file claims using a clearinghouse, websites, and paper CMS forms
- Maintaining spreadsheets for various lines of service
- Use of E-clinical Works Electronic Health Record system
- Provider enrollment and credentialing with insurance companies
- Audited and corrected billing and posting documents for accuracy.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
Office Manager
Perkins Eye Care
North Charleston, SC
01.2016 - 08.2019
- Managing the doctor's schedule and appointments
- Verifying insurance and benefits
- Billing medical procedures and materials to various insurance companies using a clearinghouse and various websites, as well as traditional mail and fax systems
- Posting EOBs and following up on denials
- Balance billing patients
- Pre-exam testing
- Optical sales and dispensing
- Daily, weekly, and monthly reports and spreadsheets
- Maintaining provider's credentials with several insurance companies
- Keeping copies of current licenses, certifications, and malpractice insurance up to date
- Reviewing resumes for new hires
Medical Biller-Financial Coordinator
Long Point Eye Center
12.2011 - 12.2015
- Verifying insurance coverage and benefits and determining patient's out of pocket costs
- Billing various insurance companies and posting EOBs
- Following up on denials and improper coding
- Answering billing and insurance questions from doctors, staff, and patients
- Assisted with transition from paper charting to electronic health records
- Daily balancing and deposits
Education
Medical Billing And Coding -
Trident Technical College
Charleston, SC11.2011
Skills
- Cash reconciliation
- Record filing
- Claim processing
- Appointment confirmation
- Patient documentation
- Patient file management
- Billing department support
- Electronic Health Records
- Patient Registration
References
Available upon request
Timeline
Dental Front Office Receptionist
Liptak Dentistry
10.2023 - Current
Billing Specialist
Pain Specialists of Charleston
09.2019 - 10.2023
Bartender and Server
Nigel's Good Food
02.2016 - Current
Office Manager
Perkins Eye Care
01.2016 - 08.2019
Medical Biller-Financial Coordinator
Long Point Eye Center
12.2011 - 12.2015
Medical Billing And Coding -
Trident Technical College