Kacey Herring
Duluth,MN
Summary
Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. My communication and conflict resolution skills are assets valued by employers.
Overview
9
9
years of professional experience
Work History
Associate Manager
Blackwoods Group
Duluth, MN
05.2024 - Current
- Executed daily operational tasks, ensuring compliance with safety regulations and company policies.
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Trained new team members on standard operating procedures and best practices for efficiency.
- Assisted in developing process improvements to enhance workflow and productivity across teams.
- Scheduling
- Mentored and supported 30+ department employees to create strong workplace culture.
- Mentored junior team members, contributing to their professional growth and skill development.
Cafe Manager
The Painted Pig
Carbondale, CO
02.2024 - 05.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Cafe Startup Consulting
- Trained and mentored staff on best practices in food safety and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased customer foot traffic during peak hours.
- Streamlined workflow processes, enhancing team productivity and service delivery times.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Event Coordinator
Dunton Hot Springs
Dolores, CO
02.2021 - 01.2024
- Coordinated logistics for events, managing timelines and vendor relationships to ensure seamless execution for a staff of 50+
- Developed event programs tailored to client specifications, enhancing guest experiences and satisfaction.
- Oversaw on-site operations during events, ensuring adherence to safety protocols and operational standards.
- Managed budget allocations for events, optimizing resource use while maintaining high-quality service delivery.
- Implemented feedback mechanisms post-events to assess success and identify areas for improvement.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Mitigated environmental impact by implementing sustainable practices across all stages of event planning and execution.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
Banquet Lead
Lied Lodge & Conference Center
Nebraska City, NE
03.2020 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front of House Server
Blackwoods Group
Duluth, MN
06.2017 - 03.2020
- Trained and mentored new staff on operational procedures and customer interaction techniques.
- Implemented efficient table turnover strategies to enhance guest experience during peak hours.
- Upsold menu items, increasing overall sales through effective communication and product knowledge.
- Maintained cleanliness and organization of dining area in accordance with health regulations.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin Superior
Superior, WI12-2022
Bachelor of Science -
Mesabi Range Community College
Virginia, MN05-2019
Skills
- Staff management
- Strategic planning
- Operations management
- Department oversight
- Customer service
- Team leadership
- Meeting facilitation
- Google drive
- Scheduling
- Multitasking and organization
Timeline
Associate Manager
Blackwoods Group
05.2024 - Current
Cafe Manager
The Painted Pig
02.2024 - 05.2024
Event Coordinator
Dunton Hot Springs
02.2021 - 01.2024
Banquet Lead
Lied Lodge & Conference Center
03.2020 - 02.2021
Front of House Server
Blackwoods Group
06.2017 - 03.2020
Bachelor of Science - Business Administration And Management
University of Wisconsin Superior
Bachelor of Science -
Mesabi Range Community College