Kacy Mitchell
Lake Worth,FL
Summary
Dynamic professional with extensive experience in records management and customer service. At JFK Hospital, I streamlined patient recordkeeping and ensured accurate data entry, enhancing operational efficiency. Proven ability to resolve customer issues with empathy at Publix, fostering loyalty and satisfaction. Skilled in database administration and committed to delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Registrar
JFK Hospital
11.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Service Representative
Publix
05.2014 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL05-2026
Associate of Arts - Social Work
Palm Beach State College
Lake Worth, FL12-2021
Skills
- Records management
- Admissions support
- Database administration
- Enrollment management
Languages
English
Native or Bilingual
Timeline
Registrar
JFK Hospital
11.2023 - Current
Customer Service Representative
Publix
05.2014 - 12.2023
Bachelor of Social Work - Social Work
Florida Atlantic University
Associate of Arts - Social Work
Palm Beach State College
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