Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacy Gaspar

Cleveland,OH

Summary

Dedicated leader with proven expertise in various levels of store management honed at Dollar General and Partycity.

Excels customer service and employee relations.

My approach has constantly fostered a positive and productive environment achieving increases in customer satisfaction and employee retention.

Overview

10
10
years of professional experience

Work History

Operations Manager

Party City
Cleveland, OH
10.2022 - Current
  • Supervising staff and keeping them compliant with company policies.
  • Conducting performance reviews and developing action plans to improve any areas that may need it.
  • Managing inventory and fostering relationships with internal and outside vendors.
  • Analyzing and reporting performance metrics to senior management.

Acting Store Manager

Party City
Cleveland , OH
04.2024 - 08.2024
  • Maintained daily operations to ensure the store functioned smoothly for both staff and customers.
  • Managed cash and inventory control. As well as store opening and closing procedures.
  • Managed employees successfully in a fast paced environment with regular team meetings and constructive feedback.
  • Assisted with hiring, training, and mentoring of new employees at all levels.

Sales Associate

Party City
Cleveland, OH
08.2022 - 11.2022
  • Greeted customers and provided exceptional customer service.
  • Engaged with customers and nurtured relationships to encourage loyalty and repeat business.
  • Maintained a calm and professional demeanor in an busy, high stress environment.
  • Utilized suggestive selling to meet and exceed sales expectations.

Assistant Manager

Dollar General Market
Cleveland, OH
11.2021 - 08.2022
  • Supervised day-to-day operations to meet store and service expectations.
  • Maintained a clean, safe, and organized environment.
  • Monitored cash intake and deposit records.
  • Assisted with the interviewing, hiring, and onboarding process.

Key Holder

Dollar General Market
Cleveland, OH
08.2021 - 11.2021
  • Collaborated with team members to improve store performance.
  • Managed daily cash handling, preventing loss due to discrepancies.
  • Resolved customer complaints professionally and quickly, resulting in higher customer satisfaction.
  • Performed and oversaw store operations. Including counting cash drawers, receiving new inventory and supervising staff.

Sales Associate

Dollar General Market
Cleveland, OH
08.2020 - 08.2021
  • Greeted customers and provided exceptional customer service.
  • Provided information to customers about sales and promotions throughout the store.
  • Organized merchandise and maintained a clean environment to enhance visual appeal.

Sales Lead

Discjock Rock
North Ridgeville, OH
03.2018 - 04.2020
  • Organized merchandise to provide a simplified checkout
  • Up-sold and cross-sold albums efficiently,driving sales
  • Delivered expectional customer service by prompltly answering emails and offering specific solutions
  • Enhanced customer relationships with consistant communications

Assistant

Dooley Home Concepts
Olmsted Falls, OH
09.2014 - 01.2018
  • Helped provide a positive work environment with interpersonal skills and a teamwork-focused attitude.
  • Worked side by side with higher management to effectively assist with nearly every aspect of business operations.
  • Boosted customer satisfaction by addressing questions promptly and resolving issues professionally

Education

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
08-2011

Skills

  • Customer Retention
  • Customer Service
  • Inventory Management
  • Organizational Management
  • Problem solving
  • Team leadership
  • Employee relations
  • Conflict resolution

Timeline

Acting Store Manager

Party City
04.2024 - 08.2024

Operations Manager

Party City
10.2022 - Current

Sales Associate

Party City
08.2022 - 11.2022

Assistant Manager

Dollar General Market
11.2021 - 08.2022

Key Holder

Dollar General Market
08.2021 - 11.2021

Sales Associate

Dollar General Market
08.2020 - 08.2021

Sales Lead

Discjock Rock
03.2018 - 04.2020

Assistant

Dooley Home Concepts
09.2014 - 01.2018

High School Diploma -

Olmsted Falls High School

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Kacy Gaspar