Dynamic professional with extensive experience in property management and education, notably at Sunny Ridge Retirement. Excelled in enhancing tenant satisfaction and streamlining rent collection, demonstrating strong customer service and time management skills. Achieved significant improvements in student engagement and academic performance at LIFT Homeschool Schoolhouse.
Overview
7
7
years of professional experience
Work History
Property Manager
Sunny Ridge Retirement
02.2019 - 08.2024
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with legal counsel to resolve tenant disputes.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Collected and maintained careful records of rental payments and payment dates.
Kept properties in compliance with local, state, and federal regulations.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Completed final move-out walk-throughs with tenants to identify required repairs.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Assistant Manager
Sunny Woods Retirement
08.2017 - 02.2019
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Improved resident satisfaction by addressing and resolving complaints promptly.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the complex.
Assistant Teacher
LIFT Homeschool Schoolhouse
08.2017 - 12.2018
Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Provided one-on-one and group-based learning support focused on student progress.
Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Supported student physical, mental, and social development using classroom games and activities.
Supervised recess, lunch and daily student intake and dismissal.
Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Shifted between formal and informal methods of teaching to keep students engaged.
Education
High School Diploma -
LIFT
North Richland Hills, TX
12-2018
Skills
Property management
Payment collection
Customer service-focused
Lease renewals
Time management
Behavior management
Lesson planning
Small group instruction
Skills development
Timeline
Property Manager
Sunny Ridge Retirement
02.2019 - 08.2024
Assistant Manager
Sunny Woods Retirement
08.2017 - 02.2019
Assistant Teacher
LIFT Homeschool Schoolhouse
08.2017 - 12.2018
High School Diploma -
LIFT
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