Kadie Mohning
Le Mars,IA
Summary
Dynamic and customer-focused professional with experience at Head To Toe Studios, excelling in multitasking and client relations. Proven ability to resolve issues effectively while maintaining a calm demeanor. Skilled in scheduling and bookkeeping, consistently enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
Head To Toe Studios
03.2021 - Current
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept reception area clean and neat to give visitors positive first impression.
Barista
Scooters
03.2025 - 01.2026
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Cashier
Bomgaars
02.2023 - 02.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Le Mars Community High School
Le Mars, IASkills
Scheduling
Timeline
Barista
Scooters
03.2025 - 01.2026
Cashier
Bomgaars
02.2023 - 02.2024
Receptionist
Head To Toe Studios
03.2021 - Current
High School Diploma -
Le Mars Community High School