Kadie Mohning
Le Mars,IA
Summary
Dynamic and customer-focused professional with experience at Head To Toe Studios, excelling in multitasking and client relations. Proven ability to resolve issues effectively while maintaining a calm demeanor. Skilled in scheduling and bookkeeping, consistently enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist
Head To Toe Studios
03.2021 - Current
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Kept reception area clean and neat to give visitors positive first impression.
Barista
Scooters
03.2025 - 01.2026
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
Cashier
Bomgaars
02.2023 - 02.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Le Mars Community High School
Le Mars, IASkills
Scheduling
Bookkeeping
Technical support
Multitasking and prioritization
Calm demeanor
Positive and professional
Customer and client relations
Phone etiquette
Organization skills
Timeline
Barista
Scooters
03.2025 - 01.2026
Cashier
Bomgaars
02.2023 - 02.2024
Receptionist
Head To Toe Studios
03.2021 - Current
High School Diploma -
Le Mars Community High School