Kael Flores
Downey,CA
Summary
Dedicated Shift Leader with expertise in team leadership, customer service, and cash handling. Skilled in training staff, organizing shifts, and swiftly addressing operational challenges in fast-paced environments. Demonstrates strong problem-solving and active listening abilities, while effectively coordinating opening and closing duties to ensure smooth operations and a positive team atmosphere.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Shift Leader
Wingstop
02.2025 - Current
- Supervised shift operations, ensuring timely food preparation and consistent guest service.
- Coordinated opening and closing duties, maintaining readiness for daily service.
- Trained crew members on Wingstop procedures, safety standards, and customer service expectations.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Managed order flow, reducing delays during high-volume rush periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Aerospace Engineering
Cerritos College
Norwalk, CA06-2027
High School Diploma -
Warren High School
Downey, CA06-2019
Skills
- Shift leadership
- Cash handling
- Team leadership
- Customer service focus
- Problem-solving
- Availability management
- Flexibility
- Teamwork
- Willingness to learn
- Critical thinking
- Active listening
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Cooking
- Video Game Design
- Swimming
- Plane Learning
Timeline
Shift Leader
Wingstop
02.2025 - Current
No Degree - Aerospace Engineering
Cerritos College
High School Diploma -
Warren High School