Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaelah Perdue

Saranac Lake,NY

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for organization and creative problem-solving to address business challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Manager

Pure Placid
05.2024 - Current
    • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
    • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
    • Communicated with customers and vendors positively with particular attention to problem resolution.
    • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

Spa Desk Receptionist

Mirror Lake Inn
09.2023 - 05.2024
  • Scheduling/confirmed appointments, communicated with clients, and updated client records
  • Implemented marketing and promotional initiatives
  • Corresponded with clients through email, telephone, or postal mail
  • Maintained confidentiality of information regarding clients and company
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Front Desk Attendant

Best Western Plus Plattsburgh
03.2022 - 09.2023
  • Greeted guests at the front desk engaging in conversations while managing check-in process
  • Responded appropriately to guest conflicts alongside management to resolve issues and provide solutions
  • Assisted in special events such as bridal shows to market the company and offer services to new clientele and possible guests
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Accounting: Maintained clean and organized files to keep records up to date
  • Communicated with suppliers to reconcile invoice payments along with cutting checks
  • Reported financial data and updated financial records in ledgers and journals
  • Monitored the status of accounts receivable and payable to facilitate prompt processing.

Front End Retail Cashier

Walmart Supercenter
10.2020 - 03.2022
  • Operated cash register to record transactions accurately and efficiently
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Education

Associate of Applied Science - Business Administration and Management

Clinton Community College
Plattsburgh, NY
12.2023

High School Diploma -

Saranac High School
Saranac, NY
06.2021

Skills

  • Business Administration
  • Employee Motivation
  • Decision-Making
  • Sales and Marketing
  • Communication
  • Multi-tasking
  • Customer Service
  • Spa Etiquette
  • Answering Multi-line phone systems
  • Appointment Scheduling

Certification

CPR Certified

Timeline

Business Manager

Pure Placid
05.2024 - Current

Spa Desk Receptionist

Mirror Lake Inn
09.2023 - 05.2024

Front Desk Attendant

Best Western Plus Plattsburgh
03.2022 - 09.2023

Front End Retail Cashier

Walmart Supercenter
10.2020 - 03.2022

Associate of Applied Science - Business Administration and Management

Clinton Community College

High School Diploma -

Saranac High School

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Kaelah Perdue