Kaelan Ali
Lutz,FL
Summary
Dedicated and results-driven professional with extensive experience in service management, physical therapy support, and customer service advocacy. Proven ability to lead teams and enhance operational efficiency in fast-paced environments. Skilled in managing client relationships, providing exceptional patient care, and facilitating effective communication between staff and customers. Eager to leverage strong organizational skills, attention to detail, and a commitment to excellence in a dynamic healthcare or customer service setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
09.2022 - 02.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved customer complaints in professional and timely manner.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Physical Therapist Technician and Receptionist
Sportscare Physical And Aquatic Therapy
05.2022 - 12.2022
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Check in patients, process payments, and schedule appointments.
- Maintained cleanliness and sanitation of clinic or treatment environment.
Guest and Service Advocate
Target
12.2021 - 03.2022
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Operated cash registers, self-checkouts, and managed guest services.
- Conducted back stock and inventory tasks to ensure product availability.
Education
Bachelor of Science - Exercise Science
University of South Florida
Tampa, FL12-2025
High School Diploma -
Oxbridge Academy
West Palm Beach, FL05-2021
Skills
- Team Leadership
- Multitasking and Organization
- Documentation And Reporting
- Employee Supervision
- Inventory Management
- Proficient in Microsoft Office
- Customer service and retail experience
- Patience and resilience in learning environments
- Punctual and reliable
Accomplishments
Began my career at Chipotle as a crew member and quickly advanced to Kitchen Manager and then Service Manager within a year.
Certification
CPR Certified
First Aid Certified
Timeline
Service Manager
Chipotle
09.2022 - 02.2024
Physical Therapist Technician and Receptionist
Sportscare Physical And Aquatic Therapy
05.2022 - 12.2022
Guest and Service Advocate
Target
12.2021 - 03.2022
Bachelor of Science - Exercise Science
University of South Florida
High School Diploma -
Oxbridge Academy
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