Kaelin Knott-Harmer
Buffalo Wild Wings
Spokane Valley,WA
1
Certification
4
years of professional experience
Dynamic professional with a focus on delivering outstanding customer service and efficient operations. Skilled in time management and maintaining guest satisfaction during peak hours, ready to enhance team performance and elevate the experience.
Work History
Server
3 Years- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multi-table sections efficiently during peak hours.
- Processed payments accurately, handling cash and electronic transactions securely.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess Trainer
3 Years- Trained new host staff on customer service protocols and operational procedures.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Directed food preparation and cooking activities to meet health and safety standards.
- Worked effectively in fast-paced environments.
Retail Sales Associate
3 Months- Operated point-of-sale system efficiently, processing transactions and managing inventory effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Crew Member-Cashier
2 Months- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Prepared food items according to Costa Vida standards, ensuring quality and presentation consistency.
- Worked front counter, drive-thru and other areas.
Crew Member
3 Months- Operated cash register, processed transactions accurately, and ensured customer satisfaction.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Arts - English Education
- Dean's List [2025-2026]
- Honor Roll [2025-2026]
High School Diploma
- Honor Roll [2021-2025]
- [4.0] GPA
- Extracurricular Activities: [Varsity Softball for 4 years]
Skills
Hospitality service expertise
Customer service
Safe food handling
Menu knowledge
Cash handling
Time management skills
Attention to detail
Memory skills
Guest engagement
Strong work ethic
Patience and empathy
Friendly and outgoing
Certification
- Washington State Food Handlers permit [08/2026-08/2029]
- Washington MAST Permit [08/2023-08/2029]
Timeline
Server
Buffalo Wild Wings
08.2023 - CurrentRead More
Hostess Trainer
Buffalo Wild Wings
08.2023 - CurrentRead More
Retail Sales Associate
Silverwood Theme Park Inc. Athol ID
04.2023 - 07.2023Read More
Crew Member-Cashier
Costa Vida
07.2022 - 09.2022Read More
Crew Member
Zips Drive Thru
03.2022 - 06.2022Read More
Eastern Washington University
Bachelor of Arts from English Education
Read More
Central Valley Highschool
High School Diploma
Read More