Kaellyn Ollanketo
Del City Ok,OK
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Sonic. Proven ability to enhance guest experiences and streamline operations, achieving 100% same-day fulfillment as a Personal Shopper. Skilled in problem-solving and cash handling, with a strong focus on quality control and effective communication.
Overview
4
4
years of professional experience
Work History
Crew Member
Bee Healthy Cafe
14000 Quail Spring Pkwy
04.2025 - 12.2025
- Prepared and served food items while ensuring adherence to health and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Operated point-of-sale system efficiently for accurate order processing.
- Collaborated with team members to provide excellent customer service and enhance guest experience.
- Identified key issues.
- Managed and balanced the stock room.
- ensured optimal inventory skills.
- Increase knowledge retention.
- Resolved customer complaints swiftly.
Personal Shopper
Sams Club
Norman, OK
12.2023 - 03.2025
- Achieved 100% same-day fulfillment.
- Improved service for high-priority clients.
- Improved service for high-priority clients.
- Handled high impact orders during peak hours.
- Exceeded personal performance goals.
- Anticipated clients needs based on previous orders.
- delivered personalized virtual shopping experiences.
Crew Member
Pop Corn Stand Paris Flea Market
Oklahoma City, OK
06.2023 - 05.2024
- Collaborated with team members to provide excellent customer service and enhance guest experience.
- Supported inventory management by restocking supplies and monitoring expiration dates.
- Demonstrated adaptability by quickly learning new menu items and daily specials.
- Kept well-stocked lanes and store shelves to promote strong sales.
- Counted the drawer at the begging and end of each shift.
- Completed manual and machine counts of funds.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
Team Lead
Sonic
Norman, OK
02.2022 - 04.2023
- Led team in achieving operational goals through effective workflow management and task delegation.
- Developed training programs to enhance team performance and improve overall productivity.
- Streamlined processes by implementing best practices, resulting in increased efficiency.
- Conducted regular performance evaluations to identify areas for improvement and provide feedback.
- Assisted customers in making menu selections by providing food complementing information.
- Performed shift change tasks to keep the store organized and efficient each day.
- Made good use of my point of sale system.
- Kept the food preparation areas clean, sanitized, and well organized
- Assisted guests with their questions and promoted special offers.
Education
High School Diploma -
Epic Charter Schools
Norman, OKHigh School Diploma -
Moore Norman Technology School
Norman, OKSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Interactive communication skills
- Food sales and promotion
- Business strategy
- Order accuracy
- Quality control guidelines
- Problem-solving
- Cash handling
- Cleaning
Timeline
Crew Member
Bee Healthy Cafe
04.2025 - 12.2025
Personal Shopper
Sams Club
12.2023 - 03.2025
Crew Member
Pop Corn Stand Paris Flea Market
06.2023 - 05.2024
Team Lead
Sonic
02.2022 - 04.2023
High School Diploma -
Epic Charter Schools
High School Diploma -
Moore Norman Technology School