Summary
Overview
Work History
Education
Skills
Timeline
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Kagan Hernandez

The Woodlands

Summary

Customer-focused professional with extensive experience in high-volume service environments. Proven leader with strong communication, sales, and problem-solving skills. Known for integrity, attention to detail, and maintaining high standards without cutting corners. Motivated to contribute immediately to a dynamic customer service team.

Overview

9
9
years of professional experience

Work History

Substitute Teacher, K-12

Conroe ISD
Conroe, TX
09.2025 - Current
  • Implemented lesson plans to meet diverse learning needs in K-12 classrooms.
  • Fostered positive classroom environments to enhance student engagement and participation.
  • Collaborated with permanent teachers for seamless transitions and continuity of instruction.
  • Utilized various instructional technologies to support learning objectives and student success.

Assistant Manager / Coach

i9 Sports
The Woodlands, Texas
01.2017 - 01.2025
  • Managed daily league operations while providing high-level customer service to parents and athletes
  • Handled mass communication, scheduling, and detailed data entry for registrations and events
  • Resolved customer concerns professionally and efficiently
  • Trained and supervised staff and volunteer coaches
  • Demonstrated strong leadership, accountability, and organizational skills

Bartender

Black Walnut Cafe
The Woodlands, Texas
01.2022 - 01.2024
  • Delivered exceptional service in a high-volume, fast-paced environment
  • Broke company upselling records through strategic product recommendations
  • Built strong client relationships, generating repeat customers
  • Trained new employees on service standards and sales techniques
  • Managed POS systems and processed transactions accurately

Valet

Carlton Woods
The Woodlands, Texas
01.2017 - 01.2019
  • Provided luxury-level guest service in a high-traffic environment
  • Maintained a 100% accident-free driving record
  • Trained new team members on safety and service expectations
  • Operated efficiently during peak events and busy evenings

Education

Sports Business -

Stephen F. Austin State University
Nacogdoches, Texas
02.2026

Associate of Arts - undefined

Lone Star College
Texas
01.2022

Skills

  • Customer Service
  • Conflict Resolution
  • Leadership
  • Team Training
  • Data Entry
  • Administrative Support
  • POS Systems
  • Cash Handling
  • High-Volume Sales
  • Upselling
  • Mass Communication
  • Scheduling
  • Strong Work Ethic
  • High Integrity

Timeline

Substitute Teacher, K-12

Conroe ISD
09.2025 - Current

Bartender

Black Walnut Cafe
01.2022 - 01.2024

Assistant Manager / Coach

i9 Sports
01.2017 - 01.2025

Valet

Carlton Woods
01.2017 - 01.2019

Associate of Arts - undefined

Lone Star College

Sports Business -

Stephen F. Austin State University