Kahmaria (Mahri) Cook
Portland
Summary
Client-focused professional with front desk experience in wellness environments and hospitality. Known for creating soothing, welcoming first impressions, maintaining thoughtful organization, and going the extra mile to support clients with care and discretion. Dedicated to contributing positively to my community.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
Mudra Massage
Portland, OR
2025 - Current
- Managing client scheduling, intake paperwork, and check-in for one of Portland's most beloved massage studios.
- Delivering pleasant and memorable first impressions by warmly greeting visitors upon arrival at the front desk.
- Keeping up with cleaning and organization of the studio to maintain a peaceful and serene atmosphere you want to return to.
- Confirming appointments, communicating with clients, and updating client records.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Handling payments and processed credit card transactions.
- Promoting special offers and packages to increase revenue through upselling techniques.
- Scheduling appointments accurately using reservation software, reducing conflicts or double bookings.
- Corresponding with clients kindly through email, phone, and text communication.
- Enhancing our merchandising display of CBD and Eminence products by arranging them strategically, making them more attractive to guests
Lead Receptionist · Wellness Membership Advisor
Elements Massage
Lake Oswego, OR
2022 - 2024
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Assisted with onboarding new clients and entering client intake paperwork.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Kept up with laundry to ensure consistent clean linens and sheets are available for therapists.
- Delivered memorable experiences during studio tours that led to increased membership signups.
- Trained new receptionists on company policies, software systems, enhancing team performance and client experience
- Coordinated with therapists to optimize appointment availability and enhance customer satisfaction.
- Supported existing members with their account related questions which resulted in improved member satisfaction.
- Managed LMT scheduling in MINDBODY, balancing studio flow with client preferences.
- Grew studio revenue through consultative membership, gift card, and enhancement sales
- Handled all inbound calls, emails, and voicemails with consistent kindness and professionalism.
Front Desk Receptionist
Aladdin Inn & Suites
Portland, OR
2024 - 2025
- Managed check-ins, billing, and requests for contracted VA and OHSU medical partners
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Proactively coordinated room reservations using Booking.com, Expedia, and our own website, enhancing booking accuracy and preventing overbooking
- Kept accounts in balance and ran daily reports to verify totals.
- Completed nightly financial audits and closing procedures
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Customer Service Team Member
Great Harvest Bread Co.
Hillsboro, OR
2021 - 2022
- Greeted customers with a smile and free samples to encourage sales, and create a memorable experience
- Provided warm, community centered service; managed phone orders, catering, and register close-out
- Maintained food safety standards
- Complying with food safety regulations by maintaining a clean and organized workspace at all times.
- Collaborated with team members to streamline bakery operations and improve service speed.
- Arranged bakery displays to showcase our scratch-made specialty bread and cookies to drive product sales.
- Monitored counter and display inventory by replacing case items and requesting new products to keep areas well stocked.
Education
Associate of General Studies -
Mt. Hood Community College
Gresham, OR01.2023
Retreat - Mindfulness
Inward Bound Mindfulness Education
USA2019
Skills
- Attention to detail
- Team collaboration
- Time Management
- Scheduling Software (mangomint & mindbody)
- Client Care
- Cleaning
- Direct Sales
- Google Workspace
- Microsoft Office
Timeline
Front Desk Receptionist
Mudra Massage
2025 - Current
Lead Receptionist · Wellness Membership Advisor
Elements Massage
2022 - 2024
Front Desk Receptionist
Aladdin Inn & Suites
2024 - 2025
Customer Service Team Member
Great Harvest Bread Co.
2021 - 2022
Associate of General Studies -
Mt. Hood Community College
Retreat - Mindfulness
Inward Bound Mindfulness Education