Kaila Thomas
Powell,TX
Summary
Proven track record at The Home Depot Inc, enhancing customer satisfaction and boosting sales through effective merchandising and exceptional service. Skilled in cash management and store organization, with a knack for active listening, ensuring team cohesion and prompt resolution of customer concerns. Demonstrates reliability and a results-driven approach, significantly contributing to store performance.
Overview
8
8
years of professional experience
Work History
Merchandise Associate
The Home Depot Inc
05.2017 - 10.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Customer Service Cashier
The Home Depot Inc
03.2015 - 07.2016
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Phlebotomist - Medical
Navarro College
Corsicana, TX10.2022
Skills
- Retail experience
- Store Organization
- Cash Management
- Planogram Execution
- Active listener
- Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekCareer advancementCompany CulturePersonal development programsTimeline
Merchandise Associate
The Home Depot Inc
05.2017 - 10.2022
Customer Service Cashier
The Home Depot Inc
03.2015 - 07.2016
Phlebotomist - Medical
Navarro College
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