Kailah Nanamkin
Nespelem
Summary
Dynamic Senior Administrative Assistant with a proven track record at Colville Tribal Court, excelling in project coordination and office administration. Expert in Microsoft Office and time management, I implemented process improvements that enhanced operational efficiency and fostered strong interpersonal relationships, significantly boosting client satisfaction through exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Colville Tribal Court
12.2023 - Current
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Coordinated travel arrangements, ensuring compliance with organizational policies and budgets.
- Oversaw office supply inventory management, reducing costs through strategic vendor negotiations.
- Implemented process improvements that enhanced administrative operations and reduced turnaround times.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Managed electronic records database and handled all file requests.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
Court Clerk
Colville Tribal Court
05.2023 - 12.2023
- Processed legal documents for accuracy and compliance with court procedures.
- Managed case files, ensuring timely updates and retrieval of information.
- Assisted judges in courtroom operations by preparing necessary materials and documentation.
- Coordinated scheduling of hearings, maintaining communication with involved parties.
- Maintained confidentiality of sensitive information in accordance with legal standards.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Prepared court orders and judgments for signature.
Switchboard Operator
Colville Confederated Tribes
05.2022 - 08.2022
- Operated multi-line phone system to manage incoming calls efficiently.
- Directed callers to appropriate departments ensuring timely communication.
- Maintained accurate logs of incoming and outgoing calls for record-keeping.
- Assisted in training new staff on switchboard operations and protocols.
Electronic Gaming Department Supervisor
Coulee Dam Casino
03.2021 - 05.2022
- Supervised daily operations, ensuring compliance with casino policies and regulations.
- Trained and mentored staff, fostering a collaborative team environment.
- Streamlined workflow processes, enhancing team productivity and service delivery.
- Conducted performance evaluations, providing constructive feedback to staff members.
- Implemented customer service initiatives, improving guest satisfaction ratings.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns, and refunds.
- Built relationships with current customers to maintain goodwill and gain additional business.
State Registered Nursing Assistant
Colville Tribal Convalescent Center
07.2019 - 08.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support to patients and families, enhancing overall care experience.
- Maintained cleanliness and organization in patient areas, adhering to infection control protocols.
- Documented patient progress accurately in electronic health records for effective communication.
- Supported patient mobility through careful transfers, ambulation assistance, and range-of-motion exercises as needed.
- Contributed to high-quality patient care by maintaining accurate documentation of patient information and progress notes.
- Demonstrated excellent communication skills when interacting with patients, families, and medical staff members alike.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times.
- Provided feeding assistance to patients who required help during meal times while monitoring nutritional intake levels closely.
Electronic Gaming Department Dual-Rate
Coulee Dam Casino
05.2017 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new employees on overall company and department-specific policies and procedures.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
Electronic Gaming Department Floor Attendant
Coulee Dam Casino
03.2017 - 06.2017
- Ensured cleanliness and organization of assigned areas to enhance guest experience.
- Assisted guests with inquiries, providing prompt and courteous service.
- Collaborated with team members to streamline floor maintenance processes for improved efficiency.
- Helped with the verification process of paying out jackpots more than $1,200.00 per policies.
- Assisted supervisor with feedback for employee performance evaluations.
Education
No Degree - General Studies
Wenatchee Valley College
OnlineSkills
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
- Excellent interpersonal skills
- Spreadsheet development
- Office administration
Certification
- Tribal Clerk of Court Training Certificate, Kadiak LLC - June 2023
- Finance and Accounting, Oklahoma State University - June 2024
- Tribal Administrative Assistant Certification Program, The Falmouth Institute - June 2025
Timeline
Senior Administrative Assistant
Colville Tribal Court
12.2023 - Current
Court Clerk
Colville Tribal Court
05.2023 - 12.2023
Switchboard Operator
Colville Confederated Tribes
05.2022 - 08.2022
Electronic Gaming Department Supervisor
Coulee Dam Casino
03.2021 - 05.2022
State Registered Nursing Assistant
Colville Tribal Convalescent Center
07.2019 - 08.2020
Electronic Gaming Department Dual-Rate
Coulee Dam Casino
05.2017 - 09.2017
Electronic Gaming Department Floor Attendant
Coulee Dam Casino
03.2017 - 06.2017
No Degree - General Studies
Wenatchee Valley College
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