Kailee Hattaway
Pensacola,FL
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Dependable and successful at providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Avid explorer so I quickly get a feel for the area I am in to give recommendations to guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Belton Chalet
05.2023 - Current
- Served food and beverages promptly and accurately with focused attention on guest experience
- Worked with many different POS systems to place orders and manage guest checks
- Cultivated warm relationships with regular customers and great team rapport
- Maintained clean and organized server stations, restocking any items needed to run a shift smoothly
- Responsible for prebussing tables to appeal to the aesthetic of the guest experience
Campground Host
Parks Management Company
11.2022 - 04.2023
- Greeted and assisted campers in finding their home-away-from-home
- Sold firewood, firestarters, water, propane, and any available campsites which required cash handling and running a credit card reader
- Maintaining records of reservations and end-of-day reports
- Light grounds keeping including weed wacking, leaf blowing, and removal of fallen limbs
Server Shift Leader
George Bistro + Bar
08.2019 - 05.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Cultivated warm relationships with regular guests and maintained team rapport to promote a healthy work culture
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Displayed enthusiasm and promoted excellent service to customers
Education
Bachelor of Arts - Sociology
University of Central Florida
Orlando, FL07.2018
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.2012
Skills
- Item Promotion
- Taking Reservations
- Order Accuracy and Delivery
- Anticipating Guest Needs
- Special Projects
- Supply Stocking
Certification
ServSafe Certified
Timeline
Server
Belton Chalet
05.2023 - Current
Campground Host
Parks Management Company
11.2022 - 04.2023
Server Shift Leader
George Bistro + Bar
08.2019 - 05.2022
Bachelor of Arts - Sociology
University of Central Florida
Associate of Arts - General Studies
Pensacola State College
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