Kailey Castillo
Shepherd,TX
Summary
Dedicated and adaptable professional with a background in office administration and customer service. Known for strong time management and team collaboration skills, contributing to effective scheduling and project execution. Committed to delivering exceptional service and supporting organizational goals.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Receptionist
Region Energy Services, LLC
Spring, TX
01.2023 - Current
- Scheduled and confirmed appointments, and meetings.
- Make appointments, and keep track of them on a calendar.
- Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery.
- Scheduled appointments and maintained the calendar for office activities.
- Managed incoming calls and directed them to appropriate personnel.
- Processed incoming and outgoing mail efficiently and accurately.
Student Worker
Shepherd ISD
Shepherd, TX
06.2022 - 08.2022
- Supported administrative tasks, including filing documents and managing schedules.
- Moved material to and from storage and production areas by loading, unloading, and moving it.
- Collaborated closely to reorganize and increase the productivity of supplies.
- Helped with the development, planning, and execution of projects.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
Retail Cashier
Big Rivers Waterpark & Adventures
New Caney, TX
05.2021 - 07.2022
- Processed customer transactions efficiently and accurately at the waterpark.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Managed inventory of merchandise and supplies for retail operations.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Managed multiple tasks simultaneously while providing excellent customer service.
Education
Associate of Science - Nursing
Lone Star College
Kingwood, TX05-2025
High School Diploma -
Shepherd High School
Shepherd,TX05-2022
Skills
- Bilingual communication
- Scheduling and organization
- Inventory management
- Customer service
- Attention to detail
- Multitasking abilities
- Medical terminology
- Time management
- Team collaboration
- Mail handling and sorting
- Office administration and management
- Proficient in Microsoft Word, Excel, and PowerPoint
Accomplishments
SHS AB Honor Roll Award, 2018-2022
SHS Perfect Attendance Award, 2018-2022
Shepherd ISD Blue & White Scholarship Recipient, 2022
Shepherd Masonic Lodge Scholarship Recipient, 2022
Ford Driving Dreams Scholarship Recipient, 2022
SHS Perfect Attendance Award, 2018-2022
Shepherd ISD Blue & White Scholarship Recipient, 2022
Shepherd Masonic Lodge Scholarship Recipient, 2022
Ford Driving Dreams Scholarship Recipient, 2022
Affiliations
SHS Phlebotomy/EKG Program, 2018-2022
Pirate's Pride Drill Team, 2018-2021
SHS Varsity Cheer Team, 2021-2022
SHS Varsity Tennis Team, 2018-2022
SHS Powerlifting Team (Regional Qualifier), 2021-2022
SHS FFCLA, 2018-2022
SHS HOSA (Historian Officer), 2018-2022
Pirate's Pride Drill Team, 2018-2021
SHS Varsity Cheer Team, 2021-2022
SHS Varsity Tennis Team, 2018-2022
SHS Powerlifting Team (Regional Qualifier), 2021-2022
SHS FFCLA, 2018-2022
SHS HOSA (Historian Officer), 2018-2022
Languages
Spanish
Native/ Bilingual
Certification
- Certified Basic Life Support Provider (2025)
Volunteer Work
- Ridgewood Nursing Home at The Woodlands, 2025
- St. Joseph Catholic Church Youth Group, 2018-2022
- Leukemia & Lymphoma Society (Light The Night Walk), 2022
- SHS Phlebotomy/EKG Program, 2018-2022
- SHS FCCLA, 2018-2022
- SHS HOSA, 2018-2022
Timeline
Receptionist
Region Energy Services, LLC
01.2023 - Current
Student Worker
Shepherd ISD
06.2022 - 08.2022
Retail Cashier
Big Rivers Waterpark & Adventures
05.2021 - 07.2022
Associate of Science - Nursing
Lone Star College
High School Diploma -
Shepherd High School