Kailey Ferguson
The Cheesecake Factory
Lakeland,FL
6
years of professional experience
Reliable hospitality professional with 7+ years of server and retail experience. I provide exceptional customer service, accurate cash handling, strong communication, and quick issue resolution. I always make sure to go out of the way to have everything they need to have the best experience.
Work History
Server
8 Months- Anticipated guest needs, resolving concerns quickly to support positive dining experiences.
- Communicated menu details, specials, and ingredient information to guide guest selections.
- Processed payments accurately using POS system and handled cash and card transactions.
- Supported team efficiency during peak shifts by prioritizing tasks and maintaining service standards.
Associate
1 Year 9 Months- Stocked merchandise, rotated inventory, and maintained organized sales floor displays.
- Processed customer transactions accurately while providing efficient checkout support.
- Assisted shoppers with product location, pricing questions, and service needs.
- Inspected product quality and removed damaged or expired items from shelves.
Server
4 Years- Maintained clean, organized dining areas through prompt table resets and side work completion.
- Coordinated with kitchen and bar staff to resolve order issues and maintain service flow.
- Delivered attentive table service, ensuring accurate order entry and timely meal delivery.
Education
GED
Skills
Hospitality service expertise
Exceptional customer service
Payment processing
Cash handling
Order accuracy
Attention to detail
Menu knowledge
Professional appearance
Sanitation practices
Timeline
Server
The Cheesecake Factory
01.2026 - 09.2026Read More
Associate
Aldi
01.2024 - 10.2025Read More
Server
Gators Dockside
01.2021 - 01.2025Read More
George Jenkins
GED
Read More