Kaitlin Hortelao
East Windsor,NJ
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Sales Manager
Skin Of All Color Dermatology
05.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Senior Sales Consultant
Princeton Plastic Surgeons
03.2019 - 05.2023
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Developed targeted business plans to exceed monthly sales goals
- Explained important information regarding features and functions for various treatments so that customer was knowledgeable.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Evaluated clients' needs and created plan of action to provide solutions.
Access Representative
Saint Peter's University Hospital
01.2010 - 03.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
Associate of Arts - Business Administration
Berekely College
Woodbridge, NJ01.2025
Skills
- Communication and Engagement Techniques
- Sales Expertise
- Persuasive Selling
- Sales Strategy Development
- Verbal and Written Communication
- Compelling Leadership Skills
- Closing Techniques
- Sales Quota Management
Timeline
Sales Manager
Skin Of All Color Dermatology
05.2023 - Current
Senior Sales Consultant
Princeton Plastic Surgeons
03.2019 - 05.2023
Access Representative
Saint Peter's University Hospital
01.2010 - 03.2019
Associate of Arts - Business Administration
Berekely College
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