Kaitlin Kosko
West Palm Beach,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Keyholder
Envie
09.2023 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Server
Crabs
11.2018 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Crabs
12.2016 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science Business and Administration -
The University of West Florida
Pensacola, FL05.2023
Studying Business -
University of Mississippi
05.2020
Skills
- Customer Service
- Workplace Safety
- Customer Service Management
- Cash Handling Accuracy
- Training and mentoring
Certification
- Licensed Hootsuite Platform Certification - February 2022
Timeline
Keyholder
Envie
09.2023 - 07.2024
Server
Crabs
11.2018 - 07.2024
Hostess
Crabs
12.2016 - 07.2024
Bachelor of Science Business and Administration -
The University of West Florida
Studying Business -
University of Mississippi
- Licensed Hootsuite Platform Certification - February 2022
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