Kaitlin Merkle
Hopkins,MN
Summary
Compassionate and dedicated professional with a background in education and several years of experience building strong relationships with children, families, and community partners in healthcare. As a Patient Care Coordinator, I have developed exceptional communication, organization, and problem-solving skills while supporting individuals with diverse needs. I am passionate about creating positive, supportive environments where children can thrive! I am excited to apply my experience, patience, and commitment to helping children reach their full potential.
Overview
2027
2027
years of professional experience
Work History
Patient Care Coordinator
Orthotic Care Services
2023 - Current
- Coordinate patient appointments and follow-ups, ensuring timely care delivery.
- Communicates effectively with patients, addressing inquiries and concerns promptly.
- Maintain accurate electronic health records
- Serve as the primary point of contact for partnering physical therapy centers.
- Foster positive relationships between partnering physical therapy centers through efficient referral processing and timely arrangement of in-person collaborative appointments.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Ensure safe, calming environment to accommodate patient sensory needs
- Train new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Administrative Assistant
Family Chiropractic
2021 - 2023
- Supported 4 practitioners by preparing rooms, creating and distributing patient paperwork, managing schedules, scribing SOAP notes, and assisting with special projects as needed.
- Served as a friendly point of contact for current and prospective patients by greeting, checking in, assisting with scheduling, collecting payments, and answering general inquiries.
- Performed general administrative and clerical tasks including data entry, uploading and filing documents, schedule management, client correspondence, and light cleaning.
- Maintained open and effective communication with all team members
- Completed special projects and tasks as directed by Clinic Manager.
Private Nanny
Nanny Services
2010 - 2020
- Developed and implemented engaging educational activities tailored to children's developmental stages.
- Managed daily schedules, ensuring timely transportation and adherence to routines.
- Provided nutritious meal preparation, promoting healthy eating habits in children.
- Communicated effectively with parents regarding children's progress and behavioral changes.
- Maintained a safe and nurturing environment, prioritizing child safety and well-being.
- Assisted children with remote learning by helping with assignments, technology, and maintaining daily study routines during the COVID-19 pandemic.
Sunday School Teacher
Crystal Hills Assembly Of God
2013 - 2019
- Develop and instruct lessons aligned with approved curriculum.
- Support and mentor children in completing all assigned projects and lessons.
- Develop and sustain a safe and inviting atmosphere
- Communicate with parents and caregivers about child’s needs and expectations
- Coordinated group games and activities
America Reads Tutor (k-2)
North Central University
2015 - 2017
- Facilitated one-on-one tutoring sessions to enhance student understanding of course material.
- Developed customized lesson plans tailored to individual learning styles and academic goals.
- Monitored student progress, providing ongoing feedback and support for skill improvement.
- Implemented engaging teaching strategies to promote active participation and critical thinking.
Direct Support Professional
Rise Inc
2019 - 2020
- Worked with 15 clients with physical, mental, and developmental disabilities to achieve care plan goals, enhance independence, and build confidence.
- Facilitated communication between clients and their families to enhance support.
- Assisted in developing personalized care plans based on client assessments.
- Monitored client progress and documented changes in behavior or need
- Planned activities and events to promote client engagement with the community
- Facilitated feeding, toileting, and dressing for individuals served while maintaining client privacy and dignity.
Education
Bachelor of Science - Education
North Central University
Minneapolis, MN12.2018
Skills
- Team player
- Positive “Can Do” Attitude
- Patient Communication
- Calm & Patient Demeanor
- Knowledge of Sensory Based Approaches
- Creative Problem Solving
- Multitasking & Time Management
Timeline
Patient Care Coordinator
Orthotic Care Services
2023 - Current
Administrative Assistant
Family Chiropractic
2021 - 2023
Private Nanny
Nanny Services
2010 - 2020
Sunday School Teacher
Crystal Hills Assembly Of God
2013 - 2019
America Reads Tutor (k-2)
North Central University
2015 - 2017
Direct Support Professional
Rise Inc
2019 - 2020
Bachelor of Science - Education
North Central University