Receiving emergency and non-emergency calls and effectively dispatching officials such as police, fire, and EMS, while maintaining a calm demeanor and providing clear instructions during crisis situations
Achieving high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure
Documented incident details accurately for use in investigations, legal proceedings, and future reference
Manager/Shift Lead, Social Media Director
Upon A Child
03.2021 - 10.2023
Handled high-volume sales periods with composure, maintaining efficiency during peak hours
Maximized performance by monitoring daily activities and mentoring team members while keeping a professional and organized environment
Cross-trained existing employees to maximize team agility and performance
Improved marketing to attract new customers and promote business according to the deadlines