Kaitlyn johnson
inwood,WEST VIRGINIA
Summary
Proven Front Desk Receptionist and Bartender with a track record of enhancing customer satisfaction at Planet Fitness Gym and Margaritaville. Expert in cash handling and conflict management, adept at boosting efficiency and streamlining inventory control. Demonstrates exceptional problem-solving and team collaboration abilities, contributing to significant improvements in operational workflow.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Planet Fitness Gym
06.2023 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Bartender
Margaritaville
05.2023 - 07.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Bachelor of Science - Public Health
Kent State University
Kent, OH05.2027
Skills
- Correspondence drafting
- File Organization
- Cash Handling
- Clerical Support
- Supply Management
- Inventory Control
- Front Office Management
- Problem-solving skills
- Time Management
- Team Collaboration
- Conflict Management
- Listening Skills
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
Planet Fitness Gym
06.2023 - Current
Bartender
Margaritaville
05.2023 - 07.2023
Bachelor of Science - Public Health
Kent State University
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