Kaitlyn Linton
Tulsa,OK
Summary
Reliable customer service professional with experience supporting smooth shift operations in fast-paced dining settings. Skilled in POS systems, cash handling, and shift coordination, with a focus on accurate transactions and clean, organized service areas. Strong attention to detail helps maintain service quality and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Server
Kilkenny's Irish Pub
Tulsa, Oklahoma
11.2022 - Current
- Delivered attentive, personalized service, enhancing overall dining experiences.
- Addressed guest questions and resolved concerns promptly, ensuring high satisfaction levels.
- Handle customer payments accurately and follow required procedures.
- Executed opening and closing tasks, maintaining cleanliness and organization of service areas.
- Perform routine checks on inventory and supplies, ensuring readiness for service.
Cocktail Server
Hard Rock Hotel & Casino
Tulsa, Oklahoma
03.2018 - 11.2022
- Delivered beverage service to guests across Hard Rock Hotel & Casino gaming areas.
- Monitored cocktail stations for cleanliness, stock, and ready service supplies.
- Coordinated with bartenders and beverage staff on drink delivery and timing.
- Checked identification and followed alcohol service policies on the casino floor.
- Provided exceptional service to high volume of daily customers.
Server/Bartender
Olive Garden
Tulsa, Oklahoma
10.2015 - 03.2018
- Greeted guests with warm hospitality in casual dining setting.
- Prepared cocktails, beer, and wine following restaurant service standards.
- Suggested menu items and pairings to support guest dining choices.
- Handled cash, card payments, and closing checks at service stations.
- Resolved guest concerns with calm communication and attentive service.
- Effectively multitasked within fast-paced environment.
Education
Massage Therapy - Massage/Wellness
Clary Sage College
OK05-2018
Skills
- Guest relations
- Positive guest interactions
- Verbal communication
- Conflict resolution
- Attention to detail
- Cash handling
- POS systems
- Shift coordination
- Shift management
- Sales expertise
- Upselling techniques
- Problem solving
Timeline
Server
Kilkenny's Irish Pub
11.2022 - Current
Cocktail Server
Hard Rock Hotel & Casino
03.2018 - 11.2022
Server/Bartender
Olive Garden
10.2015 - 03.2018
Massage Therapy - Massage/Wellness
Clary Sage College