Kaitlyn Miller

I worked as a Sales Associate for the cherry hill program and their Santa Claus photobooth at the Alderwood Mall. I spent most of my shifts selling packages to customers, walking them through my customized sales pitch and explaining our different packages. I also sorted our Reservation versus Walkup lines and gained experience with conflict resolution and de-escalation skills. Some other skills I practiced were:

• Building relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about policy, systems, and our packages.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

I was a Sales associate for Cherry Hill's Easter Bunny photo booth at the Alderwood Mall as a seasonal employee. I worked as a photographer on set, at the sales counter selling packages to customers, and on line management. Some other skills I developed were:

• Memorized sales material and sold photo packages to customers
• Worked with co-workers to create an efficient work environment
• Gained experience with operating a register, working with the internal system as well as with cash handling
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed conflict resolution with dissatisfied customers professionally. Working with them and my managers in order to resolve any situation that may have come up.

I was a referee during the spring/summer volleyball season for the boys and girls club in Lynwood Washington.

• During the job, I worked multiple games both on the referee stand and on the scoreboard
• I gained experience communicating with co-workers and working together to share the workload, know that everybody was taken care of, and give the best experience to the players/coaches attending the games
• Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
• Promoted good sportsmanship among players.
• Navigated difficult situations using effective communication and explanation of game rules.
• Kept track of time and scores during games
• Enforced rules and regulations during games to facilitate safe and fair play.
• Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.

I have been a babysitter for family and family friends for quite a long time, and along the way I've learned a lot about childcare and responsibility along the way.

• Doing this gave me experience collaborating with both kids and parents, learning about keeping good relationships while remaining professional
• Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
• Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
• Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.