Kaitlyn Slingsby
Rogers,AR
Summary
Dedicated individual well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 3+ years of experience to dynamic new position.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Bass Pro Shops
11.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Front End Academy Trainer
3654 Walmart Neighborhood Market
04.2020 - 08.2023
- Manage 30+ Cashiers | Fuel Station | Money Services areas
- Handled up to $100 thousand worth daily across 20 checkout stations including manned registers and self-checkout.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, delegated tasks, and increased efficiency to maintain productivity targets.
- Maintained transaction security of money transfers, check cashing, and pill payments.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Student Affairs Intern
University of the Ozarks
01.2018 - 01.2021
- Planned and executed 10+ events on campus and assisted clubs and organizations promote their events
- Created social media content as well as advertising flyers and posters
- Collaborated with internal and external partners on community outreach projects
- Developed Student Budgeting Fee Committee to determine policies and protocols, Work-Study Student, Social Sciences & Athletic Departments
- Assisted in broadcasting of live home sporting events including photographing of action shots
- Controlled score board and game time music
- Managed front desk assisting professors and students
Work Study Student
University Of The Ozarks
08.2018 - 05.2021
- Assisted in broadcasting of live home sporting events including photographing of action shots.
- Controlled score board and game time music.
- Managed front desk assisting professors and students.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Marketing Intern
Clarksville-Johnson County Chamber
01.2020 - 03.2020
- Assisted Annual Chamber Awards Event with 200+ members and attended 5+ Ribbon Cutting Ceremonies
- Researched, created, and presented 14 pages 2019 Annual Report and provided overall marketing content
- Maintained website by adding links, editing information, and updating weekly schedule of events
- Assisted in the entire production of a HGTV entry video from start to finish
- Designed branding for social media implementation
- Corresponded with members via phone and email
- Scheduled social media postings to advertise products and generate site traffic.
Lab Dental Technician
Dent-tech Dental
01.2018 - 01.2020
- Executed dental model work | scanned | digital making of teeth
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Placed tooth models on apparatus mimicking bites patients' jaw to evaluate functionality of models.
Education
Bachelor of Science - Business Administration
University of The Ozarks
Clarksville, ARMinors - Art, Health Science, And Marketing
University of The Ozarks
Clarksville, ARSkills
- Payment Collection
- Creative Problem-Solving
- Planning and Coordination
- Group and Individual Instruction
- New Hire Training
- Customer Service
Timeline
Customer Service Associate
Bass Pro Shops
11.2022 - Current
Front End Academy Trainer
3654 Walmart Neighborhood Market
04.2020 - 08.2023
Marketing Intern
Clarksville-Johnson County Chamber
01.2020 - 03.2020
Work Study Student
University Of The Ozarks
08.2018 - 05.2021
Student Affairs Intern
University of the Ozarks
01.2018 - 01.2021
Lab Dental Technician
Dent-tech Dental
01.2018 - 01.2020
Bachelor of Science - Business Administration
University of The Ozarks
Minors - Art, Health Science, And Marketing
University of The Ozarks
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