Kaitlyn Still
Mesa,AZ
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Centralized Scheduler
Tri-City Cardiology
Mesa, AZ
07.2023 - Current
- Utilized computer software programs to enter data into the centralized scheduling system.
- Complied with OSHA and HIPAA regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Assistant Manager
Circle K
Mesa, AZ
01.2022 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Frozen and Dairy Associate
Walmart
Mesa, AZ
07.2021 - 10.2021
- Organized and stacked frozen food products on shelves and in freezers according to company guidelines.
- Maintained cleanliness of the frozen section, including wiping down shelves, sweeping floors and organizing product displays.
- Tracked inventory levels for all dairy items and restocked as needed.
- Assisted customers with locating specific products, provided product information and answered questions regarding ingredients.
- Verified expiration dates on all dairy products prior to stocking shelves or selling to customers.
Call Center Representative
Safelite Auto Glass
Chandler, AZ
08.2020 - 02.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Crew Trainer
McDonald's
Mesa, 85201
08.2018 - 08.2020
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Education
Certificate - Medical Assistant
Pima Medical Institute
Tucson, AZ09-2024
High School Diploma -
Westwood High School
Mesa, AZ05-2020
Skills
- Maintaining confidentiality
- Follow-up skills
- Appointment Coordination
- Scheduling expertise
- HIPAA Compliance
- EHR Software
- Messaging and speechwriting
- Detail Oriented
References
References available upon request.
Timeline
Centralized Scheduler
Tri-City Cardiology
07.2023 - Current
Assistant Manager
Circle K
01.2022 - 06.2023
Frozen and Dairy Associate
Walmart
07.2021 - 10.2021
Call Center Representative
Safelite Auto Glass
08.2020 - 02.2021
Crew Trainer
McDonald's
08.2018 - 08.2020
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Westwood High School
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