Kaitlynn Kyker
Sterling
Summary
Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.
Overview
8
8
years of professional experience
Work History
Manager in Training
McDonald's
Sterling, IL
01.2026 - Current
- Oversaw daily operations to ensure compliance with health and safety regulations, maintaining operational standards.
- Coordinated team schedules to ensure adequate staffing levels, minimizing downtime during busy shifts and maximizing efficiency.
- Handled day-to-day customer or client questions via telephone or email.
- Implemented inventory management strategies to optimize stock levels and reduce waste in food preparation areas.
- Mentored staff on customer service techniques, improving guest satisfaction ratings through effective communication.
Digital Shopper
Walmart
Sterling, IL
11.2024 - 03.2025
- Developed and implemented digital shopping strategies to enhance customer experience and engagement.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Crew Member
McDonald's
Dixon, IL
10.2023 - 02.2024
- Implemented improvements in workflow processes that enhanced speed of service during peak hours.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints promptly, utilizing conflict resolution skills to uphold company reputation for service excellence.
- Worked front counter, drive-thru and other areas.
Paraprofessional
Bi-County Special Education Cooperative
Rock Falls, IL
08.2023 - 10.2023
- Facilitated individualized education plans to support diverse student needs.
- Collaborated with teachers to implement effective classroom strategies and interventions.
- Assisted in developing communication tools for non-verbal students, enhancing engagement.
- Monitored student progress and behavior, providing timely feedback to educators.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Housekeeper
Country Inn & Suites By Radisson
Rock Falls, IL
06.2023 - 10.2023
- Executed thorough cleaning of guest rooms, ensuring high standards of cleanliness and guest satisfaction.
- Maintained inventory of cleaning supplies, coordinating restocking efforts to prevent shortages.
- Implemented efficient housekeeping procedures, enhancing workflow and reducing time spent on tasks.
- Trained new staff on cleaning protocols, contributing to consistent service quality across the team.
- Developed and maintained positive relationships with guests, responding to special requests and concerns effectively.
Crew Member/ Manager
McDonald's
Dixon, IL
02.2021 - 04.2023
- Supervised daily operations to ensure compliance with company standards and protocols.
- Trained and mentored new crew members, fostering a collaborative team environment.
- Streamlined service processes, improving customer satisfaction and reducing wait times.
- Resolved customer complaints effectively, maintaining high service quality standards.
- Coordinated shifts and schedules to optimize workforce efficiency and coverage.
- Assisted in hiring decisions by conducting interviews, evaluating candidate qualifications, and recommending top performers for employment offers.
Daycare Assistant
Open Sesame Child Care Center
Dixon, IL
08.2020 - 02.2021
- Assisted in planning and implementing developmentally appropriate activities for children.
- Supported daily operations by maintaining a safe and clean environment for children.
- Supervised children's playtime, ensuring engagement and fostering social skills.
- Communicated effectively with parents about children's progress and daily activities.
Crew Member
McDonald's
Dixon, IL
04.2018 - 08.2020
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions efficiently and maintaining balanced cash drawers.
- Prepared food items following safety and quality standards, contributing to overall operational efficiency.
- Collaborated with team members to maintain cleanliness and organization of work areas throughout shifts.
- Assisted in training new crew members on procedures and best practices, fostering a supportive team culture.
Education
High School Diploma -
Dixon High School
Dixon, ILSkills
- Staff leadership
- Problem solving
- Technical skills
- Quality management
- Customer service
- Hiring and training
- Negotiation and conflict resolution
- Positive attitude
- Teamwork and collaboration
- Time management
- Organizational skills
- Adaptability and flexibility
Timeline
Manager in Training
McDonald's
01.2026 - Current
Digital Shopper
Walmart
11.2024 - 03.2025
Crew Member
McDonald's
10.2023 - 02.2024
Paraprofessional
Bi-County Special Education Cooperative
08.2023 - 10.2023
Housekeeper
Country Inn & Suites By Radisson
06.2023 - 10.2023
Crew Member/ Manager
McDonald's
02.2021 - 04.2023
Daycare Assistant
Open Sesame Child Care Center
08.2020 - 02.2021
Crew Member
McDonald's
04.2018 - 08.2020
High School Diploma -
Dixon High School