Kaitlynn Rogers
Smyrna,GA
Summary
Dynamic professional with a proven track record at Southern Roots Tavern and Eatery, adept in beverage preparation and guest engagement. Excelled in maintaining high-volume venue standards and fostering customer relationships. Demonstrates leadership skills and POS proficiency, ensuring operational excellence and elevated guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Southern Roots Tavern and Eatery
01.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Maintain having southern hospitality while working in a southern rock venue.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- High volume phenomenal tribute band venue which can hold up to 700 people.
Bartender
Davinci's NY Style Pizza
10.2023 - 07.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled To-Go orders.
- My family's restaurant.
Head Hostess
15th Street Pizza & Pub
10.2023 - 06.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Restaurant Hostess, To-Go Specialist, Server
O'Charley's Restaurant & Bar
09.2021 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Barista
Dunkin' Donuts
02.2021 - 06.2021
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA12.2026
High School Diploma -
Lamar County High School
Barnesville, GA05.2022
Skills
- Daily specials memorization
- Beverage Preparation
- Food Delivery
- Supply Restocking
- POS trained
- Leadership skills
- Understanding drinks and liquors
- Guest Engagement
Timeline
Server
Southern Roots Tavern and Eatery
01.2024 - Current
Bartender
Davinci's NY Style Pizza
10.2023 - 07.2024
Head Hostess
15th Street Pizza & Pub
10.2023 - 06.2024
Restaurant Hostess, To-Go Specialist, Server
O'Charley's Restaurant & Bar
09.2021 - 10.2023
Barista
Dunkin' Donuts
02.2021 - 06.2021
Bachelor of Science - Criminal Justice
Middle Georgia State University
High School Diploma -
Lamar County High School
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