Kaiwen Cheng
Alexandria,VA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon Hub + Locker
Washington, DC
12.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
In-Store Shopper
Whole Foods Market Inc
Arlington, VA
05.2020 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Grocery Team Member
Walmart
Washington, DC
06.2022 - 10.2022
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Followed instructions to properly arrange merchandise items.
Assistant Cashier
Dollar Tree Distribution Center
Alexandria, VA
03.2022 - 06.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
Education
Bachelor of Arts - Journalism
University of The District of Columbia
Washington, DC12.2002
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Order and Refund Processing
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Patient and Empathetic
Affiliations
- Assistant Editor and Writer for FREE VOICE (student publication for UDC)
Timeline
Customer Service Associate
Amazon Hub + Locker
12.2022 - Current
Grocery Team Member
Walmart
06.2022 - 10.2022
Assistant Cashier
Dollar Tree Distribution Center
03.2022 - 06.2022
In-Store Shopper
Whole Foods Market Inc
05.2020 - Current
Bachelor of Arts - Journalism
University of The District of Columbia
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