Kaiya Ghee
Cockeysville,MD
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Merchandise Associate
HomeGoods
Hunt Valley, MD
12.2025 - 01.2026
- Provided exceptional customer service and issue resolution
- Operated POS systems and processed promotions accurately
- Maintained visual merchandising and executed markdowns
- Assisted customers with product selection
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated signage and price tags to reflect current sales.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
Grill Cook
Bubbakoo's Burritos
Cockeysville, MD
02.2024 - 12.2024
- Maintained grill station cleanliness and food safety standards
- Coordinated kitchen timing for efficient service
- Trained new grill cooks on procedures and safety
- Provided front-of-house customer service and issue resolution
Data Entry Clerk/File Clerk
Amynta Group
Hunt Valley, MD
03.2023 - 10.2023
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Managed data entry processes with high attention to detail and accuracy.
- Collaborated with team members to streamline data entry workflows.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Food Service Shift Leader
Baja Fresh Mexican Grill
Lutherville-Timonium, MD
08.2019 - 03.2020
- Trained and mentored new team members on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Supervised daily operations to ensure efficient service and high-quality food preparation.
Server/Bartender
Bowlero Corp
Lutherville-Timonium, MD
06.2018 - 08.2019
- Served guests and processed cash and card payments
- Promoted to Bartender; prepared mixed and signature drinks
- Verified IDs and maintained bar cleanliness
- Coordinated drink service with servers
Education
Social Work
Frostburg State University
Frostburg, MDHigh school diploma
Western High School
Baltimore, MD06-2016
Skills
- Retail experience
- Store organization
- Cash management
- Visual merchandising
- Data entry
- Team leadership
- Safe food handling
- Positive attitude
Timeline
Merchandise Associate
HomeGoods
12.2025 - 01.2026
Grill Cook
Bubbakoo's Burritos
02.2024 - 12.2024
Data Entry Clerk/File Clerk
Amynta Group
03.2023 - 10.2023
Food Service Shift Leader
Baja Fresh Mexican Grill
08.2019 - 03.2020
Server/Bartender
Bowlero Corp
06.2018 - 08.2019
High school diploma
Western High School
Social Work
Frostburg State University