Kalah McCurdy
Wenatchee,WA
Summary
Lively and professional with a proven track record at Rivercom. Excelled in high-pressure environments, data entry proficiency, and active listening to support first responders. Demonstrated leadership by coaching new dispatchers, significantly improving team performance and operational standards.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Rivercom
04.2020 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided on-the-job training and coaching to develop new dispatchers.
Lab Technician
Auvil Fruit Co
01.2018 - 04.2020
- Used Microsoft Excel to Maintain documentation on tests performed in and out of the lab.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
Night Auditor
Fairfield Inn Marriott
01.2019 - 03.2020
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Controlled cash and credit card payment transactions at the front desk.
Education
High School Diploma -
Waterville High School
Waterville, WA06.2016
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Problem-solving
- Data entry proficiency
- Multitasking and prioritization
Timeline
911 Dispatcher
Rivercom
04.2020 - Current
Night Auditor
Fairfield Inn Marriott
01.2019 - 03.2020
Lab Technician
Auvil Fruit Co
01.2018 - 04.2020
High School Diploma -
Waterville High School
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