Programming
Kale Danders
Technical Support Representative
Summerville,SC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-oriented Technical Support Representative with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages(Basic)
Work History
Server/Bartender
Ichiban Japanese Steakhouse
Charleston, SC
12.2018 - Current
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Increased sales from $15 per person to $25 per person by upselling Hi-shelf liquor to customers.
Assistant Manager
Zoes Kitchen, Inc
Olathe, KS
07.2016 - 08.2018
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Server
Granite City Brewery
Olathe, KS
07.2014 - 11.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Busser/Host
Ra Sushi
Leawood, KS
05.2013 - 07.2014
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
01.2009 - 01.2012
Bachelor of Science - Cybersecurity
07.2020 - Current
- Continuing education in Computer Science leaning towards a Cybersecurity track
- Coursework in Web Development, TCP/IP Protocols and Ethical Hacking
Skills
Complaint resolution
Teamwork
Windows 10
Multitasking abilities
Analytical Thinking
Software Diagnosis
Account Management
TCP/IP
Technical Documents Comprehension
Linksys
Desktop support
Technical issues analysis
Software diagnosis
Customer service expert
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Gaming
New Technology
Timeline
Champlain College - Bachelor of Science, Cybersecurity
07.2020 - Current
Server/Bartender - Ichiban Japanese Steakhouse
12.2018 - Current
Assistant Manager - Zoes Kitchen, Inc
07.2016 - 08.2018
Server - Granite City Brewery
07.2014 - 11.2016
Busser/Host - Ra Sushi
05.2013 - 07.2014
Blue Valley North High School - High School Diploma,
01.2009 - 01.2012